Au revoir Virgin Trains

January 16, 2020

From June to December 2019, Surbon Consulting supported the demobilisation team of Virgin Trains as Virgin Trains (51% Virgin/ 49% Stagecoach) handed over to the new operator of First Trenitalia West Coast (First Group 70%, Trenitalia 30%).

It was a pleasure to work with Virgin Trains looking after franchise compliance, customer experience and stations workstreams. Also a customer, I do miss the witty social media feeds, automatic delay repay, fabulous staff & who can forget the chocolate uglies?

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