Posts by MISS CLAUDIA
UITP MENA
Presented on electric bus procurement at UITP MENA 2022 covering “The Good, The Bad and The Ugly” of electric bus procurement.
Read MoreUITP
Provided training on contract management and land use to Transport General Authority in Riyadh on behalf of UITP covering; contract management, revenue management and land use management.
Read MoreSocial Value support to Stagecoach for number of bus bids
About: Developed, quantified and wrote a social value strategy to support Stagecoach’s submission for number of UK bus tenders including Commonwealth Games transport support and COP26 transport provision. Social Value Lead for Stagecoach’s Manchester Tranche 1 and Tranche 2bid submission. Duration: 2020 – 2023
Read MoreSocial Value support to Supply Chain Coordination Limited
Support on Social Value to NHS procurement body (Supply Chain Coordination Limited) to devise initial strategy and approach after implementation of Social Value Strategy (PPN 06/20).
Read MoreDay 1 and Mobilisation Lead, GBRTT team for RDG Transition
Developed plan for Day 1 & Mobilisation for transfer of Rail Delivery Group to Great British RailLiaised with RDG and GBRTT to ensure there would be a smooth handover and resolving gaps in IT, finance and contracts.
Read MoreCustomer Experience & Commercial Lead, Stagecoach’s bid for Dubai Bus
Lead on customer experience, sustainability and contract compliance reporting to Stagecoach’s Business Development DirectorEngaged with supply chain to source uniform, accommodation and facilities management services.
Read MoreCustomer Experience support to Network Rail
Led customer and stakeholder programme to ensure improved reporting of stakeholder requirements and to meet Office of Road & Rail (ORR) targets regarding stakeholder engagement. Engaged extensively across all levels of the business (Centre and routes) to inform and support roll out of stakeholder engagement programme. Project managed HR change programme to support realignment of…
Read MoreFranchise Compliance Lead, Virgin Trains West Coast Demobilisation
Reviewed and updated Virgin Trains West Coast handover package to ensure compliance with DfT’s contractual requirements covering items from rolling stock modifications to accessibility. Managed Customer Experience, Stations and Environment workstreams to meet demobilisation targets on time, to budget and against plan deadlines. Due to in-depth knowledge of franchise was asked to project manage the…
Read MoreHiring a car at Arnold Clark – A great customer experience!
I recently experienced excellent customer experience at Arnold Clark on a recent trip to the UK. I was very impressed (which I admit is not easy!), Here is how it was done: Waiting – Offered free tea and coffee, charge points. kid’s play area, lots of magazines for the older customers. Staff – Unfailing polite,…
Read MoreFrench impose a 135 euro fine on electric scooters
“Ahead of national legislation on electric scooters expected this year, the French capital’s council voted to impose a 135 euro ($155) fine for riding on the sidewalk and a 35 euro fine for blocking the sidewalk with parked scooters, the city said on its website. The city will also remove badly parked scooters. The city…
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