I recently experienced excellent customer experience at Arnold Clark on a recent trip to the UK. I was very impressed (which I admit is not easy!), Here is how it was done:
Waiting – Offered free tea and coffee, charge points. kid’s play area, lots of magazines for the older customers.
Staff – Unfailing polite, even when there was an issue with the car. They even offered me the loyalty card to allow me to get 25%
Good service with small touches e.g. a rubbish bag for all the in car rubbish.
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