Led Serco’s customer experience plan submission, focused on creating customer journey map and working with other workstream leads to ensure CX strategy was embedded across other workstreams.
Key member of stakeholder team to promote Serco’s transport experience and engage a wide range of stakeholders from local councils to businesses across west coast of Scotland.
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Speaking on electric buses in Dubai, February 2023
Very much looking forward to speaking on electric bus procurement in Dubai in February 2023...
Franchise Change Manager, KeolisAmey Cymru Mobilisation
Covered role of Franchise Manager with responsibility for managing all of the contractual requirements in...
Updated Social Value Playbook, November 2022
Having worked on over 10 projects with social value requirements from 2012 onwards I thought...
3 takeaways from VRT Conference – Paris September 2021
It was great to attend the Ville Rails & Transport (VRT) conference in sunny Paris...
Speaking on electric buses at SITCE, Singapore November 2022
I am very much looking forward to speaking at SITCE (LTA-UITP Singapore International Transport Congress and...
Post COVID-19 Air Travel – Customer Experience Challenges
I recently took a long-haul flight from Dubai to the UK in early June. Post...
UITP Conference, Barcelona June 2023
I had a fantastic time at UITP 2023 conference, after a 4 year hiatus due...
Sustainability support to Sustrans in their successful Quietways bid
Provided probono support to Sustrans’ bid to manage Transport for London’s Quietways cycle programme.
