CX Lead, Serco’s bid, Clyde & Hebridean Ferry Services

May 18, 2015

Led Serco’s customer experience plan submission, focused on creating customer journey map and working with other workstream leads to ensure CX strategy was embedded across other workstreams.
Key member of stakeholder team to promote Serco’s transport experience and engage a wide range of stakeholders from local councils to businesses across west coast of Scotland.

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