Led Serco’s customer experience plan submission, focused on creating customer journey map and working with other workstream leads to ensure CX strategy was embedded across other workstreams.
Key member of stakeholder team to promote Serco’s transport experience and engage a wide range of stakeholders from local councils to businesses across west coast of Scotland.
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UITP Conference, Barcelona June 2023
I had a fantastic time at UITP 2023 conference, after a 4 year hiatus due...
3 takeaways from VRT Conference – Paris September 2021
It was great to attend the Ville Rails & Transport (VRT) conference in sunny Paris...
Her Majesty Queen Elizabeth II
Deeply saddened to hear the passing of Her Majesty The Queen. For over 70 years...
Expo 2020 – Sustainability Pavilion Preview
Ever since I first arrived in Dubai in 2017, I heard a lot of about Expo...
UITP’s Integration of urban planning and public transport Course in Singapore, Feb 2022
Looking forward to delivering a talk on parking policy for UITP's course on Integration of...
CILT Event – Community Rail Lancashire, Accrington, May 2022
Thanks to CILT (UK) and CMAC Group for the recent community rail event at Accrington and Blackburn. We learnt...
Sustainability support to Sustrans in their successful Quietways bid
Provided probono support to Sustrans’ bid to manage Transport for London’s Quietways cycle programme.
CX support, RATP, Keolis, Hamad Group (RKH Qitarat) Doha Metro & Lusail Tram Mobilisation
Led uniform tender for design and manufacture of new uniform for over 1,500 staff. Engaged...