Great to have been part of the winning Serco Northlink bid team

September 22, 2019

On Friday 19th September 2019, Transport Scotland announced that Serco were the preferred bidder for the £450 million NorthLink ferries contract (Aberdeen – Shetland/Orkney) for the next 8 years. It was great that Surbon Consulting supported the Serco bid team to this win!

In the new contract, customers can expect an improved experience in the new contract which starts in November 2019. There will be an extra ten premium cabins on the Aberdeen-Kirkwall-Lerwick routes, a full refurbishment of the terminal lounge at Hatston, earlier boarding at Aberdeen harbour. There will also be extended opening hours of NorthLink’s customer services centre to allow customers more flexibility to book tickets at a time to to suit them.

Further details on the new contract will be published by Transport Scotland in the coming weeks: https://www.transport.gov.scot/news/northern-isles-ferry-services-update/

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