Covered role of Franchise Manager with responsibility for managing all of the contractual requirements in short mobilisation of 4.5 months.
Managed the contractual relationship with Transport for Wales.
Drafted and got approval for key contractual documents e.g., Initial Implementation Plan and Customer, Staff and Stakeholder Engagement Strategy and obtained sign-off from Transport for Wales.
Designed and delivered franchise agreement training to directors & senior managers within first 2 months of the new contract and developed FAQ pack issued to all staff.
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UITP
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