Led customer and stakeholder programme to ensure improved reporting of stakeholder requirements and to meet Office of Road & Rail (ORR) targets regarding stakeholder engagement.
Engaged extensively across all levels of the business (Centre and routes) to inform and support roll out of stakeholder engagement programme.
Project managed HR change programme to support realignment of Network Services.
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Dubai Design Festival
After a year full of COVID-19, lockdowns and innumerable video calls, I was delighted to...
East West Main Line Conference, Oxford – September 2021
It was great to attend Peleton's conference about the progress on East West Main Line...
UITP
Provided training on contract management and land use to Transport General Authority in Riyadh on...
Swimming 2 channels in 2 months – West Lothian Chamber of Commerce webinar
It was great to be asked to present to West Lothian Chamber of Commerce on...
Careem ebikes in Dubai – the easy way to cycle
I have very much missed cycling during lockdown, so I was extremely happy to see...
Speaking on electric buses at SITCE, Singapore November 2022
I am very much looking forward to speaking at SITCE (LTA-UITP Singapore International Transport Congress and...
CX Lead, Serco’s bid, Clyde & Hebridean Ferry Services
Led Serco’s customer experience plan submission, focused on creating customer journey map and working with...